FAQ

All orders will be shipped directly from Japan by Fedex , DHL or EMS to the address you specify.

Japan：Free Shipping OVER ¥20,000 JPY
Overseas：Free Stand Shipping OVER ¥30,000 JPY
(Except for remote areas)

Shipping cost will be automatically calculated on the checkout page
Shipping company: Japan Post,Fedex,DHL,EMS

U-pack(Japan) : ¥1,000 JPY　
Fedex (Overseas designated area) :¥3,000 JPY  　
DHL (Overseas designated area) :¥3,000 JPY　
EMS (Overseas designated area) :¥2,800~¥3,800 JPY
DHL (Overseas designated area-Remote areas) :¥4,500~4,900JPY
Fedex (Overseas designated area-Remote areas) :¥4,700JPY

Shipping charges for remote locations such as Australia, New Zealand and Canada will change.

Delivery time depends on the destination. Usually it takes 2-14 days. International shipping is available to most of the countries. If we can NOT ship to your location, we will contact you. In addition, we will notify you of your order by sending you an "Order Confirmation" and a "Shipping Notification" after you place your order.

Musashi Online Store is located in Japan, so after customers order from Japan through the website, the products will be shipped from Japan.We are unable to accept returns or exchanges for personal reasons after delivery.

The products will be subject to strict quality inspection before shipment. If there is any natural damage to the product, or if the product is wrong, we will exchange the product.

Please Contact Us as soon as possible within 7 days of receiving the product or call us if it is judged to be necessary to exchange the product.

After confirming the contents of your order, we will prepare a product for exchange that you can use with confidence.

However, if the product is out of stock, we will issue a refund.

Delivery may be delayed depending on weather or road conditions. Please refer to the tracking number in the Shipping Notification sent at the time of shipment.

Discover, VISA, Master Card, American Express, Pay Pal. Our website uses SSL technology, which encrypts the important personal information of customers to ensure data security.

Tariffs and VAT are established by the customs authorities of the country or region where the goods are purchased, and are based on the country of manufacture and the goods. Classification determines the amount of duty.

The amount you pay at the time of purchase does not include local customs duties and VAT, which may or may not be levied at the discretion of the local customs office.

If you have any questions, please feel free to contact the relevant tax authorities in your country.

After you place an order, the network and banking system will automatically deduct the relevant fees, which will not be refunded after you cancel the order.

You need to contact us before your order is shipped.

We will deduct a handling fee according to the actual packing progress.

The total cancellation fee is 5%~15% before your order is shipped. (Except for Pre-orders)

First of all, we are very grateful for your trust and support to us.

About pre-order,as a rule, orders cannot be cancelled after payment is made because pre-order items are usually scarce, they need to be made by a separate request to the craftsman.

If you need to cancel for personal reasons, a 30% cancellation fee will be deducted within the deadline of the Pre-order. If the delivery is not completed within the booking period, the order can be cancelled completely without any handling fee.